1-888-586-5888
Business Services FAQ Franchising

Frequently Asked Questions

  • Free Estimates
  • Calls Answered in 30 Seconds
  • Junk Removed within 24 hours

View
Pricing
And Availability:

Frequently Asked Questions

Please read through our faq's. If you still require clarification on any question or have a general inquiry please contact our office and a customer service representative will be happy to assist you.

 

What do you do?

What type of things do you remove?

Why can't you take hazardous materials?

Are you insured and licensed?

Do you provide moving services?

Do you recycle and donate?

Why do you charge?

How do you charge?

Why can't you give me an exact price over the phone?

How much notice do you require?

Why are appointments booked in two-hour windows?

Do I have to be at the property to have the job done?

How big is your truck?

What is a cubic yard/cubic foot?

What equipment does your truck come with?

What do you to do to prevent damage to my property?

What do you do with the junk?

Where is your company located?

Why use your service instead of a disposal bin?

 

What do you do?

We remove junk and unwanted materials/items from residential and commercial properties. Our rates include all labour, loading of the materials from anywhere on your property, clean up and all disposal/recycling fees. We provide all customers with an up-front written estimate before any work begins.

back to top


What type of things do you remove?

We will remove almost anything provided it can be lifted by two people and is not hazardous. Examples include:

Furniture - Couch, sofa-bed, mattress, armchair, cupboard, filing cabinets

Appliances - fridge, freezer, washer dryer, computer, stereo, printer, TV, fax machine

Cellar, loft & garage - boxes, books, kitchenware, tools, clothes, fireplace, lawn mower

Garden refuse- branches, grass, leaves, soil, dirt, sod, compost, turf
Wood - fencing, firewood, lumber, plywood,shed, gate

Construction/ demolition - plaster, drywall, broken patio, pallet, crate, glass, concrete

Roofing / Flooring - tiles, asphalt, carpet, wood, flooring

We can not remove Hazardous Materials, including paint, chemicals, solvents, motor oils, asbestos, propane tanks, creosote (railway ties), biological or medical related waste.

Please call our office if you have questions or require further clarification. If you have materials that we cannot accept we will do our very best to assist you with finding an alternative/environmentally sound solution.

back to top


Why can't you take hazardous materials?

We are not licensed or insured to carry hazardous materials. Call your local recycling or waste management hotline for further assistance.

back to top


Are you insured?

Yes. Our trucks and labourers are fully licensed and insured in case of accidental damage or injury. We are also licensed by the Ministry of Environment to haul away household and commercial junk.

back to top


Do you provide moving services?

No. Our trucks are not properly equipped and we are not insured to move. 

back to top


Does Just Junk recycle and donate?

Yes. We donate any reusable furniture, electronics, clothing and home wares to local charities. Even salvageable construction debris is donated to Habitat for Humanity. We also recycle paper, metals, concrete and various other materials, keeping as much as 60% of your junk out of landfills.

back to top


Why do you charge?

Just Junk needs to cover the costs of transport, labour and disposal of your materials (disposal fees are based on the weight of the debris).

back to top


How do you charge?

In general we charge by volume in terms of how much space your junk takes up in our truck. However, if you are wishing to dispose of heavier materials such as concrete or plaster surcharges would apply as we need to account for the additional disposal fees.

back to top


Why can't you give me an exact price over the phone?

Our rates are based on the amount and type of junk being removed. Until we see what is to be removed, we can't provide you with an exact price. Once on-site, simply indicate what you would like us to remove and a service representative will provide you with a no-obligation free estimate. If you're pleased with the quote we come prepared to begin the job right away!

back to top


How much notice do you require?

In most instances we can be out to your location within a 24-48 hour time frame. If you are looking to get your junk removed on a specific day and time please call our office in advance to schedule ahead.

back to top


Why are appointments booked in two-hour windows?

To allow for unforeseen circumstances, such as traffic or jobs that were larger than expected, appointments are booked in two-hour slots. The truck team will call 15 to 30 minutes before arrival to let you know exactly when they are on their way.

back to top


Do I have to be at the property to have the job done?

Not always. Provided we can access your materials and have a solid understanding as to what needs to be removed, we will call you once on site with an exact quote. If you have us proceed we'll process your credit card remotely upon completion. A copy of the quote, invoice, receipt and fridge magnet will either be left in the mail box or mailed to a secondary location for you.

back to top


How big is your truck?

Our truck holds up to 15 cu yards or 400 cubic feet measuring 10 ft. (L) x 8 ft. (W) x 5 ft. (H). 

back to top


What is a cubic yard? Cubic Foot?

A cubic yard is 3 ft. high x 3 ft. wide x 3 ft deep, equivalent to 27 cubic feet. A cubic foot is a block 1 ft. high x 1 ft. long x 1 ft. deep. Using the rate card, a service representative will quantify the amount of junk you have in cubic yards or cubic feet and assess the nature of the materials you are wishing to dispose of before providing you with a quote.

back to top


What equipment does your junk truck come with?

Aside from the two strong labourers our trucks come equipped with disposal bins, dolly, garbage bags and various small tools to ensure that your junk is removed in a safe and timely manner.

back to top


As far as my flooring and walls are concerned - do I need to worry?

In cases where we are removing junk from inside your home or business we're extra careful to ensure that no damage occurs to your walls and floors. For your peace of mind and ours we are fully insured in case of accidental damage or injury.

back to top


What do you do with the junk?

Over 60% of the material removed from homes and businesses is donated to either a local charity or recycled. The remaining material is disposed of at a landfill or transfer station for further processing.

back to top


Where is your company located?

We have Franchises in almost every city in Canada. Please see our Locations page for more information on our local franchises. 

back to top


Why use your service instead of a disposal bin?

We do all the loading and clean up for you and our charges reflect only the volume of junk we remove. In most instances, when you rent a bin you have to pay for the entire volume, regardless of how much space you utilize. In many cases, others will throw junk into your bin leaving you with cost of disposal. In most cases our prices remain competitive with disposal bins, we recycle a lot more - and provide all labour! See our better than bins page for further details. See Just Junk v.s. Disposal Bins Chart!

back to top

We deliver on our promises.

Always
on-time
service.

We remove almost everything.

No Obligation
Estimates.

We Recycle And Donate.

Licensed
and
insured.