Last Updated: September 23, 2025

This privacy policy sets out how Just Junk Franchising Corp. (which offers services in Canada) and Just Junk USA Corp. (which offers services in the United States) (“Just Junk”, "us", "we", or "our"), collect, use, and disclose any personal information that you give us or that we collect when you use one of our websites which we link to this privacy policy, or when you use our Services. 

Just Junk provides this website, and, through its network of independent franchisees, provides services to remove unwanted materials/items from residential and commercial properties (the “Services”). While removal services are provided by independent franchisees, the personal information that you provide to Just Junk is processed and controlled by Just Junk. If you also provide personal information to a franchisee, you should review the privacy policy of that franchisee to understand its practices.

 
By using our website or Services, or by choosing to give us personal information, you consent to this Privacy Policy and the processing of your Personal Information it describes.

 
If you do not agree with any terms of this Privacy Policy, please exercise the choices we describe in this Policy, or do not use the Services and do not give us any personal information.

 
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Your continued access to and/or use of our website or Services after any such changes constitutes your acceptance of, and agreement to this Privacy Policy, as revised.

Policy Index

1. What Personal Information we collect.
2. What we do with the Personal Information we collect.
3. When we Disclose Personal Information.  
4. How we Collect Information using Technology.  
5. Your Choices. 

SECTION 1 - WHAT PERSONAL INFORMATION DO WE COLLECT?

“Personal Information” is information that may identify an individual such as a first and last name, home or other address, an email address, or a phone number or other contact information. “Personal information” does not include information that is about a corporation rather than a natural person.

We collect personal information:

• When you seek to purchase services from us or our franchisees,
• When you contact us or communicate with us, and
• When you otherwise provide us with personal information.

In most cases, we collect your personal information directly from you. For example, when you contact us to request services, you provide us with your personal information directly. In some cases, we receive information about you from our franchisees, or may provide such information to our franchisees as described in this Policy. We may also collect certain information passively using technology when you visit our website. For more information on this, please see “How we use cookies and collect information using technology” below. 

The personal information we collect may vary depending on how you interact with us. For example, we may collect:

• Information such as your name, address, phone number, email address, or information about the services you are seeking such as your desired pickup time, and what you want removed,
• Information such as your name, address, email address, job information (e.g. information about the materials we are requested to remove, information about your location, and other service needs),
• We may record your telephone calls with us, for quality assurance and to have a record of our conversation,
• Any other information which you choose to give us. 

SECTION 2 – HOW WE USE PERSONAL INFORMATION

We use the information we collect to provide our products and Services, to understand your needs and provide you with better Service, and in particular for the following reasons:

• When you request services from us, we use the information you provide to facilitate your transaction. For example, if you give us information about yourself and the services you need, we provide that information to one of our independent franchisees in your area to allow them to provide the services you request,
• For our internal record keeping,
• To improve our goods, services and the user experience,
• To send email and other communications about our products and Services, such as a newsletter, announcements, and special offers or other information which we think you may find interesting,
• To manage, administer, maintain, service, collect and enforce any agreement we have with you,
• To respond to your questions or complaints,
• To investigate and settle any dispute or claim which relates to our site, products or services, those of our franchisees, and/or any agreement we have with you,
• To investigate security breaches or cooperate with authorities pursuant to a legal matter, and
• For other purposes which are disclosed to you and to which you consent.

If you choose to purchase our services, please note that your payment information is collected and processed by the Just Junk franchisee that will provide you with services, not by Just Junk Franchising Corp. itself. 

We may also anonymize, aggregate or otherwise strip any personal information or other information we collect of all personally identifying characteristics and may use or share that aggregated, anonymized data with third parties for any purpose we deem appropriate.

SECTION 3 – HOW WE DISCLOSE PERSONAL INFORMATION

We may share personal information with third parties that help us use your personal information for the purposes described in this Privacy Policy. For example, when you contact us about our Services, we provide your name, email, phone number, address, and information about the services you need, such as your service time, and what you need removed to one of our independent franchisees in your area to allow them to provide the services you ask for.
We may also share personal information with service providers that assist us with the activities described in this Privacy Policy, such as companies that help us run our website.

 
We reserve the right to transfer any personal information we have in the event of bankruptcy, or if we or any part of our business merges with or is acquired by a third party, or if any such transaction is proposed.

 
We may also disclose personal information to third parties if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; or (iii) to protect our rights, safety or property, or those of others.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Lastly, we may disclose personal information for other purposes which are disclosed to you, and to which you consent.

SECTION 4 – HOW WE USE COOKIES AND COLLECT INFORMATION USING TECHNOLOGY

We may use cookies, web beacons, pixel tags and other tracking technologies (collectively “Cookies”) on our website. A Cookie is a small file which is placed on your computer or mobile device’s hard drive. Cookies and other technologies can help analyse web traffic or let us know what portions of our site people visit and what features they use.

 
We may use Cookies and other technologies to collect information that helps us operate and understand the use of our website, such as your Internet Protocol ("IP") address or device ID, operating system, browser type, username, the pages of our website that you visit, the time spent on those pages, access dates and times, clicks, links used, and actions you take on our site, any errors you encounter, and general region derived from IP address.

 
We use cookies in the following manners:

• Essential Cookies are strictly necessary for providing our websites or our online Services, authenticating users, and maintaining security. For example, we may use these cookies to authenticate and identify you when you use our websites and applications so we can provide our Services to you. They also help us to prevent fraud and maintain the security of our websites.
• Performance and Functionality Cookies help us to customize and enhance your online experience with us, remember your preferences, and collect information about visitor usage. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided, and they help us understand which portions of our website and Services are being used and how they are being used. We also use these Cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors’ use of our websites and Services so that we can enhance our websites and Service and conduct market research. Deletion of these types of cookies may result in limited functionality of our websites and Services.
• Marketing Cookies. We use marketing and advertising cookies to serve advertising to you on third party websites after you have visited our website, and to better understand the effectiveness of our advertising. You may turn off these cookies and still use our website. If you turn off marketing cookies, you may still see our advertising; however this advertising will not be targeted to you based on cookies we use on our website. For more information on marketing cookies, and how to disable them, please see “Analytics, Marketing, and Third party Service Providers” below. 

Most browsers automatically accept Cookies. You can disable this function by changing your browser settings, but disabling cookies may impact your use and enjoyment of the website. Not all features or functions of the website may work properly if you disable Cookies. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the website, and still use functionality enabled by those Cookies.

Analytics, Marketing, and Third party Service Providers

We use third-party analytics tools to better understand who is using our Services and how people are using them. These tools may use cookies and other technologies to collect information about your use of the Services and your preferences and activities. These tools collect information sent by your device and other information that assists us in providing and improving the Services. This information may be used to analyze and track data, determine the popularity of certain content, and better understand your online activity, among other things. We also use third parties, cookies, and related technologies to serve advertising to you on other websites. For information about how to opt-out of this please read this section.

The third party analytics tools we use include:
 

• Google Analytics and Google Ads
  We use Google Analytics and Google Ads to collect and process information about your use of the Website. If you allow Google cookies (whether by specifically enabling analytics or marketing cookies or accepting “All Cookies”), Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our website, and to display advertising to you. To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may opt-out of Google Analytics by downloading the Google Analytics Opt-out Browser Add-on for each web browser you use. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites. If You wish to change your marketing preferences or opt out of Google Ads please visit: https://support.google.com/ads/answer/2662922?hl=en&ref_topic=7048998
• Facebook/Meta
  We use Facebook Custom Audience and Meta advertising tools for marketing and behavioral targeting. Facebook Custom Audience links the activity of this Service with the Facebook advertising network. For more information, including regarding how to opt-out of targeted advertising, please visit the Facebook privacy policy for more information: https://www.facebook.com/about/privacy/, including your choices.
• HotJar
  We use Hotjar to understand our visitors’ behavior on the Services and to gather information related to the user experience on our site. Hotjar may collect information about your use of the Services, such as heatmap analytics information, browser information, other hardware information, Your IP address, and other behavioral indicators on the Service, including how you interact with pages, your scroll patterns, and what you click. For more information, including the available choices, please visit Hotjar’s privacy policy at: https://www.hotjar.com/legal/policies/privacy.
• CallRail
  We use CallRail to record and track phone calls made through our website. When you call a phone number you find on our site, CallRail may collect data such as your phone number, call duration, and call recordings, which are associated with session-level information like your IP address and referral source. We use this information to determine whether your call resulted in a purchase from us, and if it did, we report this fact (but not other personal information) to Google, which uses this to help us attribute calls to specific marketing efforts (for example, whether the call was made by a person who had seen one of our advertisements during that browsing session). These calls are recorded for training, quality assurance, and to assess the effectiveness of our advertising and call script. If you do not agree to call recording or the processing of information in this section, you may contact us or transact with us through other means, such as email. For more information, please see CallRail’s Privacy Policy.
• Microsoft Ads
  We use Microsoft Ads, to provide you with more relevant advertising as you visit our Service, and on third party websites. This service collects information such as page views, conversions, and other browsing behavior, which helps us measure ad effectiveness and improve our targeting. For more information on what information Microsoft Ads will collect and any available choices, please visit the Microsoft Privacy Policy.

SECTION 5 - WE MAY TRANSFER PERSONAL INFORMATION TO OTHER COUNTRIES

Personal information that we collect may be stored and processed in Canada and outside your jurisdiction of residence, in any other country in which we or our service providers maintain facilities, including in the United States, Canada, and other countries. Personal information processed and stored in another country may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws.

By using our website and Services or by providing us with personal information, you consent to any such transfer of information outside of your country. If you have any questions about our use of service providers outside of Canada, you may contact us using the information below.

SECTION 6 – SECURITY

To protect your personal information, we take precautions including physical, organizational and technological measures to help protect personal information from being lost, misused, or inappropriately accessed or disclosed.
Personal information may be accessed by persons within our organization, or our third-party service providers, who require such access to carry out the purposes described in this Privacy Policy, or otherwise permitted or required by applicable law.

 
Even though we have taken steps to help protect the personal information in our control, you should know that we cannot fully eliminate security risks associated with personal information. No security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.

SECTION 7 - THIS WEBSITE MAY LINK TO WEBSITES WE DO NOT CONTROL

Our website may link to websites that are operated by third parties we do not control. When you click on such a link, you will be directed away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our website to visit a third-party website, this Privacy Policy and our website’s Terms no longer apply. You should read the privacy policy and terms of use for each website you visit.

SECTION 8 – CHILDREN

We do not intend to collect information from children. If you are under the age of majority where you reside, please do not provide us with any personal information.

SECTION 9 - ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION, YOUR RIGHTS

You may request access to your personal information that we hold and to request a correction to it if you believe it is inaccurate, subject to exceptions in the applicable law. If you would like to have access to the personal information we have about you, or if you would like to have it corrected, please contact us using the contact information below. In some cases, we may not be able to allow you to access certain personal information, for example, if it contains personal information of other persons, or for legal reasons.

Under certain circumstances and subject to applicable data protection laws, you may also be entitled to request additional information regarding our personal information governance practices, including details regarding what personal information is collected about you, the categories of persons who have access to your information, and how long your information will be retained for.

If you have a complaint about how your personal information is processed, or if you have questions regarding how to exercise your rights or if you wish to submit a request, please contact us using the contact information below. You also have the right to complain to the competent regulatory authorities.

You may choose to restrict the collection or use of your personal information in the following ways:

• You may write to or email us using the contact information below to withdraw your consent to us using your personal information for direct marketing purposes.
• If you receive commercial email from us, you can also unsubscribe using the unsubscribe tool we provide in such messages.

If you choose to withdraw consent from the processing of personal information we need to provide our Services, we may no longer be able to provide those Services to you.

Please note that to help protect against fraudulent requests related to your personal information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your information before granting access. For example, we may require you to verify your identity before you access your personal information.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

SECTION 11 - CONTACT US

If you would like to ask a question about our privacy practices, make a complaint, or exercise your privacy rights, please contact our Privacy Officer at 203-110B Hannover Drive, St. Catharines, Ontario, Canada L2W 1A4 or privacy@justjunk.com.